Veterinary Office Assistant

Veterinary Office Assistant Module 1
The Veterinary Practice

• Types of Veterinary Practices and Workplaces
• The Front Office
• Health Care Team
• Communication and Teamwork
• Professional Image, Appearance and Conduct
• Ethics
• Confidentiality and Client Privacy
• Legal Basics
• Controlled Substances and Prescriptions

Veterinary Office Assistant Module 2
Medical Terminology and Communication

• Common Prefixes, Roots and Suffixes
• Body Systems and Directional Terms
• Abbreviations for Records and Scheduling
• Species, Sex and Breed Terminology
• Communication Fundamentals
• Greeting, Reporting and Active Listening
• Difficult Conversations, Grief and Euthanasia
• Telephone Etiquette and Recognizing Emergencies

Veterinary Office Assistant Module 3
Front Desk Operations

• Reception Area
• Scheduling Systems and Appointment Types
• Check-In and Admitting Patients
• Forms, Certificates, and Consent
• Recognizing Emergencies and Triage
• Discharge, Checkout and Follow-Up

Veterinary Office Assistant Module 4
Medical Records Management

• Medical Records
• Parts of the Record and SOAP Basics
• Paper Records vs. Electronic Records
• Filing, Retrieval and Retention
• Requesting and Releasing Records
• Practice Logs

Veterinary Office Assistant Module 5
Financial Management

• Front Office Financial Role
• Invoicing and Charge Capture
• Payment Methods and Processing
• Estimates and Financial Policies
• Accounts, Balances and Basic Math

Veterinary Office Assistant Module 6
Inventory and Prescription Support

• Inventory Basics and Reordering
• Expiration Dates
• Stock Rotation
• Drug Categories
• Prescription vs. Over-the-Counter and Labels
• Dispensing Labels and Packaging
• Controlled Substances

Veterinary Office Assistant Module 7
Safety, Sanitation and Marketing

• OSHA
• Safety Data Sheets
• Hazard Communication
• Sanitation and Disinfection
• Zoonoses and Infection Control
• Animal Awareness
• Waste Handling
• Service as Marketing
• Reminders, Recalls and Follow-Up
• Online Reviews and Reputation
• Retention and Loyalty

Veterinary Office Assistant Module 8
Teamwork and Professional Development

• Compassion Fatigue and Burnout Awareness
• Self-Care, Boundaries and Stress Management
• Conflict Resolution and Teamwork
• Time Management
• Professional Development
• Career Readiness

**Outlines are subject to change, as courses and materials are updated.**