Medical Office Manager Program | Borough of Manhattan Community College, CUNY

Price:

$5,400.00

Category:

Medical & Healthcare

Combined Hours:

990

Course Type:

Mentor Supported

Bundled Courses:

Medical Terminology

Medical Office Assistant

Electronic Health Records

Medical Billing

Students in our Medical Office Manager program will gain a thorough understanding of managing a successful medical practice.

Medical Terminology

Quickly master the basics of medical terminology and begin speaking and writing terms almost immediately! This course omits time-consuming, nonessential information and helps you build a working medical vocabulary of the most frequently encountered suffixes, prefixes, and word roots. Medical terms are introduced in the context of human anatomy and physiology to help you understand exactly what they mean, and case studies, vignettes, and activities demonstrate how medical terms are used in practice.

Prerequisite(s): None

Medical Office Assistant

Would you like to know more about the role of medical assistants? Are you interested in what medical assistant duties involve? Also known as a medical administrative assistant or medical assistants, a medical office assistant performs a wide range of duties that are imperative to the smooth operation of a variety of medical offices. Medical office assistant duties can include updating patient files, filling out insurance forms, coordinating laboratory services, answering phones, ordering and maintaining medical supplies and equipment, and more. As the healthcare industry continues to expand, so does the need for medical office assistants. Many doctor's offices have come to rely on the work of a medical administrative assistant who performs a number of important medical office assistant duties.

Prerequisite(s): None

Electronic Health Records

The nation's health care delivery system is rapidly being transformed by the introduction of computer-based health information systems - specifically, by electronic health records (EHRs). This Electronic Health Records course answers the need for health care students to understand the entire medical office workflow process, from scheduling an appointment with the doctor to collecting the final payment. Also included in our course is the clinical staff’s use of a point-of-care electronic health record. Included in our course is the detailed use of SimChart’s fully integrated electronic health record and practice management system. SimChart’s simulations allow students to practice each of the medical office workflows steps. Our Electronic Health Records course provides you with techniques and rationales for using electronic health records in practice and shows how the electronic health record affects your responsibilities on the job.

When you begin your career in the health care workplace, it is important that you have a clear understanding of EHR. The knowledge and experience gained through this course will be a vital component of the skills and competencies needed in the 21st century medical workplace.

Prerequisite(s): None

Medical Billing

Medical Billing is listed as one of the fastest growing professions in allied health. The medical industry is experiencing a tremendous demand for individuals with knowledge of medical office operations, which includes diagnostic and procedural insurance forms processing. This Medical Billing course covers all the plans that are most commonly encountered in clinics and physicians' offices. An emphasis on the role of the medical insurance specialist prepares you for success in the workplace, including areas such as diagnostic coding, procedural coding, Medicare, HIPAA and bill collection strategies. Our Medical Billing course will give you the skills you need to be competitive in the healthcare marketplace.

Prerequisite(s): None

** Course Subject to Change.

Medical Terminology

After completing this course, you should be able to:

Identify how to gain and understand the basic word structure in medical terminology
Recognize how to relate the medical terms to the structure and function of the human body
Identify body systems, body cavities, and planes of the body
Define words by dividing them into their component parts
Recall the terminology used with medical specialists and case reports

Medical Office Assistant

After completing this course, you should be able to:

Identify the role of medical office assistant professional
Recall the steps for managing patient records
Recognize the standards for professional oral and written communication
List the steps for managing various office financials
Define the requirements for basic office management

Electronic Health Records

After completing this course, you should be able to:

Identify the developmental challenges associated with creating electronic health records
Define electronic health record and its advantages and disadvantages
Recognize the importance of patient data privacy
List the steps for basic coding techniques
Name the steps for documenting in the EHR

Medical Billing

After completing this course, you should be able to:

Identify the core elements of health insurance
List features of the different coding systems and their documentation
Define the features of processing claim forms both electronic and paper
Recall the basics of fee and insurance collection
Recognize the features of various health care payer types

Medical Terminology

Medical Terminology Module 1
Basic Word Structure

Word Analysis
Combining Forms
Suffixes & Prefixes
Pronunciation of Terms
Exercises & Applications

Medical Terminology Module 2
Organization of the Body

Body Systems and Cavities
Divisions of the Back
Planes of the Body
Pronunciation of Terms
Exercises & Applications

Medical Terminology Module 3
Suffixes

Introduction to Suffixes
Suffixes and Terminology
Diagnostic & Procedural Suffixes
Pronunciation of Terms
Exercises & Applications

Medical Terminology Module 4
Prefixes

Combining Forms & Prefixes
Prefixes and Terminology
Define Common Prefixes
Pronunciation of Terms
Exercises & Applications

Medical Terminology Module 5
Medical Specialists & Case Reports

Medical Specialists
Combining Forms & Vocabulary
Case Reports & Terminology
Pronunciation of Terms
Exercises & Applications

Medical Terminology Module 6
Body Systems – Part 1

Cardiovascular System
Digestive System
Endocrine System
Female Reproductive System
Lymphatic System

Medical Terminology Module 7
Body Systems – Part 2

**Outlines are subject to change, as courses and materials are updated.**

Medical Office Assistant

Medical Office Assistant Module 1
Professional and Career Responsibilities

Customer Service
Employment Opportunities
Job Responsibilities
Understanding Emotional Work-Related Problems
Professionalism
Licensure
Certification
Health Care Reform
History of Health Care
Changes in Health Care
Today’s Health Care Delivery System
Medical Practice Setting
Physician Specialist

Medical Office Assistant Module 2
Ethics and Communications

Medical Ethics
Medical Etiquette
HIPAA 1996
Confidentiality
Medical Professional Liability
Criminal and Civil Law
Litigation Prevention
Essential Communication
Methods of Communication
Professional Communication

Medical Office Assistant Module 3
Correspondence

Written Communication
Letter Standards, Styles and Components
Composing Correspondence
Email
Supplies and Equipment
Handling Incoming and Outgoing Mail
Managing Office Mail
Electronic Communication

Medical Office Assistant Module 4
Managing the Office

Opening and Closing the Medical Office
Processing Patients
Reception Area
Office Safety and Emergency Preparedness
Telephone Procedures
Telephone Equipment and Services
Documenting Phone Calls

Medical Office Assistant Module 5
Appointments and Scheduling

Appointment Scheduling Systems
Scheduling Methods
Scheduling Tips and Types of Appointments
Appointment Reminders
Appointment Reference Sheet
Patient Satisfaction and Communication
Staff Meetings
Office Safety

Medical Office Assistant Module 6
Records Management

Electronic Filing Procedures
Paper-Based Filing Rules
Filing Equipment
Filing Documents in Patient Records
Record Retention and Storage
Destroying Documents
Patient Medical Records
Medical Record Systems
Recordkeeping
Drug and Prescription Records
Medication Instructions and Refills

Medical Office Assistant Module 7
Health Claims

Procedure Coding
Coding for Professional Services
CPT Coding Terminology
Reimbursement Terminology
Electronic Coding Aids
Diagnostic Coding Using ICD-10-CM
ICD-10-CM Codebook Organization
Chapter-Specific Coding Guidelines

Medical Office Assistant Module 8
Health Insurance Systems

Introduction to Insurance
Types of Insurance
Types of Managed Care
Insurance Benefits
Insurance Plans and Programs
Insurance Claims Processing
Health Insurance Claim
Claim Status, Denials, and Appeals

Medical Office Assistant Module 9
Financial Administration

Introduction to Fees, Credit and Collection
Revenue Cycle
Fees
Patient Billing and Collection Methods
Credit and Collection Laws
Bookkeeping and Banking
Accounts Receivable
Bank Statements

Medical Office Assistant Module 10
Financial Management

Managing the Office
Medical Practices
Computerized Financial Management
Analyzing Practice Productivity
Accounts Payable
Payroll
Seeking a Position as an Administrative Medical Assistant

**Outlines are subject to change, as courses and materials are updated.**

Electronic Health Records

Electronic Health Records Module 1
Introduction to the Electronic Health Record

What is a Health Record?
Who Documents in the Health Record?
Who Owns the Health Record?
The Electronic Health Record
Advantages of Electronic Health Records
Disadvantages of Electronic Health Records
Role of the Healthcare Professional Using the Electronic Health Record
Professional Organizations

Electronic Health Records Module 2
Overview of SimChart

The Medical Practice and Electronic Health Records
Accessing SCMO Through Evolve
Getting Comfortable with Electronic Health Records
SCMO Assignment View
Features in SCMO
Establishing and Maintaining a Patient Registry
Internet Use in the Medical Practice

Electronic Health Records Module 3
Privacy, Confidentiality and Security

HIPAA Law
Confidentiality vs. Privacy
Security Safeguards for the Medical Practice
Patients’ Rights Under HIPAA
Access to Protected Health Information
Patients Protecting Health Information

Electronic Health Records Module 4
Administrative Use of the Electronic Health Record

Role of the Front Office Assistant
Communication in the Medical Office
Incident Reports
Managing Electronic Health Records
Calendar

Electronic Health Records Module 5
Clinical Use of the Electronic Health Record

Documentation in the Electronic Health Record
Clinical Documentation in the Patient Record
Tracking Health Screenings and Immunizations
Using the Electronic Health Record for Patient Education
The Progress Note

Electronic Health Records Module 6

Using the Electronic Health Record for Reimbursement

Electronic Health Records Module 7

The Personal Health Record and Patient Portals

What is a Personal Health Record?
Innovative Features of Personal Health Records
Benefits to Providers
Steps in Creating the Personal Health Record
Maintaining the Personal Health Record
Patient Portals

**Outlines are subject to change, as courses and materials are updated.**

Medical Billing

Medical Billing Module 1
Basics of Insurance Billing and Compliance

Insurance Billing Specialist
Insurance Claims, Coding, & Billing Background
Medical Etiquette
Medical Ethics
Health Insurance Portability and Accountability Act (HIPAA)
Fraud and Abuse Laws
Compliance Programs
Health Care Reform
Insurance Policies

Medical Billing Module 2
Basics of Health Insurance

History of Health Insurance in the United States
Health Care Reform
Types of Health Insurance Coverages
Private Health Insurance
Managed Care Systems
Financial Management
Medicare
Policies and Regulations
Medicare Reimbursement
Claim Submission

Medical Billing Module 3
State Programs and Veterans’ Health Care

Medical Billing Module 4
Workers’ Compensation and Disability Programs

Workers’ Compensation Laws and Insurance
Types of State Compensation Benefits
Fraud and Abuse
Legal Situations
Reporting Requirements
Disability Claims
Disability Income Insurance
Federal Disability Programs
State Disability Insurance
Voluntary Disability Insurance

Medical Billing Module 5
Documentation and Coding for Professional Services

Documentation Process
Electronic Health Records
Health Record Documentation
Review and Audit of Health Records
Diagnostic Coding
Official Guidelines for ICD-10-CM
Procedural Coding
Current Procedural Terminology Content and Format
Code Modifiers

Medical Billing Module 6
Claims Submission in the Medical Office

Medical Billing Module 7
The Claim Follow-Up and Payment Process

Medical Billing Module 8
Healthcare Facility Billing

Ambulatory Surgery Centers
Payment Systems
Payment Rates
Revenue Cycle Management
Medical Records for Reimbursement
Hospital Outpatient and Inpatient Billing
Employment Opportunities
Self-Employment

**Outlines are subject to change, as courses and materials are updated.**

Ed4Career is committed to being both environmentally conscious and making it easier for you to study! We’re making your education mobile! All of our textbooks are now provided as eTextbooks*. You can access them on your laptop, tablet, or mobile device and can study anytime, anywhere.

The move away from physical books to eTextbooks means you get the latest, most up-to-date version available. This also makes your training more accessible, so you can study anywhere you have your phone or tablet. The best part is that all materials are included in your training cost so there are NO extra fees for books!**

*A few courses still have physical materials.

Medical Office Assistant

Upon successful completion of our Medical Office Assistant course, students will be prepared for an entry-level position in a medical office setting and will be prepared to sit for the NHA national certification exam to become a Certified Medical Administrative Assistant (CMAA).

Electronic Health Records

Upon successful completion of our Electronic Health Record Specialist course, students will be prepared for an entry-level position as an Electronic Health Record Specialist in a medical office and to sit for the NHA national certification exam to become a Certified Electronic Health Record Specialist (CEHRS).

Medical Billing

Upon successful completion of our Medical Billing course, students will be prepared for an entry-level position doing medical billing in a medical office setting and will be prepared to sit for the Med-Certification exam to become a Certified Medical Billing Specialist (CBS) or the AAPC certification exam to become a Certified Professional Biller (CPB).

** Certification exams are not included in the cost of the course.**

Internet Connection

Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

Processor - 2GHz Processor or Higher
Memory - 1 GB RAM Minimum Recommended

PC Software Requirements

Operating Systems - Windows 7 or higher
Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
Internet Browsers - Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
PowerPoint Viewer (if you do not have PowerPoint)

Adobe PDF Reader

QuickTime, Windows Media Player &/or Real Player

MAC Software Requirements

Operating Systems - Mac OS x 10 or higher with Windows
Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
Internet Browsers- Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
PowerPoint Viewer (if you do not have PowerPoint)
Adobe PDF Reader
Apple QuickTime Media Player